National Grid
News Releases

November 13, 2012 – National Grid’s presence in the communities it serves in New York City and Long Island goes well beyond the natural gas pipes in the ground, a fact never more evident than in the company’s ongoing neighborhood efforts to respond to the extensive needs of customers affected by Hurricane Sandy.

In addition to ongoing restoration efforts to bring gas service back to homes and businesses devastated by the storm, National Grid is working closely with community groups, houses of worship, service organizations, labor unions, and other groups to mobilize a widespread response to the immediate needs for the safety and health of residents impacted by Hurricane Sandy.

“National Grid’s core expertise is in delivering natural gas to New York City and Long Island, but our commitment, especially in times of dire need, goes far beyond that to doing whatever we can to help communities endure and recover from this devastating disaster,” said Ken Daly, President National Grid – New York. “We are present in the communities we serve every day. In response to Hurricane Sandy we have transformed that daily presence, supplemented by additional staff and resources from other parts of our company, to a comprehensive community storm recovery effort. We are grateful for all our community partners who are joining us in this monumental effort. ”

Outreach Centers/Heating Stations

National Grid has been working with local officials and community agencies to provide food, water, clothing, blankets, dry ice, and other essential household items to customers in the neighborhoods within Brooklyn, Staten Island, Queens, and Long Island that were hardest hit by the storms. National Grid employees are blanketing these neighborhoods, often going door-to-door, to bring safety information and details on how to have service safely restored.

The company also has been providing locations where residents can charge cell phones and meet with local elected officials and community leaders.

"This is fantastic what National Grid did for the Rockaway community, partnering with the church and helping residents get vital services and resources. Arverne is the central part of the peninsula and strategically located, making it very accessible for everyone from east to west. National Grid's community commitment aligns with our mission 'Those who are strong help the weak,'" said Alfred Cockfield, Chief Operating Officer of God's Battalion of Prayer Ministries.

To date, National Grid has provided the following items to New York City residents enduring Hurricane Sandy’s ongoing impacts:

  • 39,000 batteries
  • 31,000 blankets
  • 25,000 electric heaters
  • 38,000 flashlights
  • 90,000 bottles of water

In addition, National Grid has partnered with the New York City Housing Authority to provide generators to power community heating stations where thousands of customers have been served.

Emergency Residential Customer Assistance Program

In parallel with the community efforts, the National Grid Emergency Residential Customer Assistance program is ready to assist residential customers re-establish their natural gas service and restore heating to their homes.

The company is doing direct, door-to-door outreach to potentially eligible customers in hard hit areas and will continue to offer various levels of assistance to help cover the cost of inspections, repairs or replacement, with higher levels available to the most vulnerable, low-income customers.

Program eligibility will include customers residing within National Grid’s service areas on Long Island and in New York City with homes that have not been declared uninhabitable by the Federal Emergency Management Association (FEMA), are located in a county within an area declared a “State of Emergency” by New York State and/or the Federal government, and have heating equipment that has been tagged and deemed unsafe for re-light and operation until repair or replacement is made.

Ongoing Safety Inspections

A National Grid-directed workforce of more than 1,500 continues to move through damage-stricken communities hit hard by Hurricane Sandy, especially along coastal areas in Staten Island, Queens, Brooklyn, and Nassau and Suffolk counties on Long Island. The company’s gas delivery network has been fully restored and is providing gas service to homes and businesses that can safely receive it. National Grid continues to conduct safety assessments, service re-lights and providing support to the homes and businesses too heavily damaged or flooded to safely accept gas.

Safety Reminders

National Grid continues to urge any customer whose equipment was at all touched by flood waters to have their equipment inspected by a qualified plumber, even if that equipment is currently operating. Flood damage is not always readily apparent, and can create operational and safety weeks or months after the initial event.

Further, customers who are removing damaged equipment or other debris from homes in the flood zones are cautioned to do so carefully, as gas may be present in their equipment and pipes and to avoid further damage to the gas delivery system. Any appliance connected to natural gas service should be fully shut off and properly disconnected, with adequate ventilation, before removal.

About National Grid

National Grid (LSE: NG; NYSE:NGG) is an electricity and gas company that connects consumers to energy sources through its networks. The company is at the heart of one of the greatest challenges facing our society - to create new, sustainable energy solutions for the future and developing an energy system that underpins economic prosperity in the 21st century. National Grid holds a vital position at the center of the energy system and it ‘joins everything up’.

In the northeast US, we connect more than seven million gas and electric customers to vital energy sources, essential for our modern lifestyles. In Great Britain, we run the gas and electricity systems that our society is built on, delivering gas and electricity across the country.

National Grid delivers electricity to approximately 3.3 million customers in Massachusetts, New York and Rhode Island. It manages the electricity network on Long Island under an agreement with the Long Island Power Authority (LIPA), and owns over 4,000 megawatts of contracted electricity generation, providing power to over one million LIPA customers. It is the largest distributor of natural gas in northeastern U.S., serving approximately 3.4 million customers in New York, Massachusetts, and Rhode Island.

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