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However extensive damage to customer-owned heating equipment in homes and businesses will require repair or replacement; company working with vulnerable customers to address affected equipment

With cold weather here, customers urged to stay safe

November 5, 2012 – National Grid has restored its natural gas system serving New York City and Long Island following Hurricane Sandy, while ongoing assessments continue to reveal extensive damage to customer-owned heating equipment and appliances in homes and business that will prohibit them from safely taking service.

“National Grid was able to take preemptive steps in advance of Sandy to preserve the integrity of our gas supply and system, but sadly many of our customers could not do the same and now face the daunting task of inspecting, repairing or replacing heating equipment and other appliances,” said Ken Daly, President, National Grid - New York. “We continue to work with state and local officials as partners in implementing plans to help the neediest residents of New York City and Long Island and provide funding and support for repair and replacement work by qualified contractors.”

In coordination with New York City and Long Island officials, and based on experience from Hurricane Irene, National Grid took preemptive action to protect the gas system. By isolating the system, inspecting critical valves and patrolling flood zones National Grid was able to protect the integrity of the area’s natural gas system.

Equipment and appliances inside customer homes and businesses have been affected almost everywhere, and in some cases completely devastated in the hardest hit communities of Long Island’s south shore, Queens and the Rockaways and parts of Brooklyn and Staten Island.

The company continues to move additional resources into the region to support recovery. The company has more than 2,500 utility personnel working on natural gas restoration efforts, and is continuously relocating additional personnel and resources from its substantial Upstate New York and New England regions to further strengthen our New York City and Long Island workforce.

For example, in the Rockaways, the company has more than 150 gas personnel on scene along with additional support workers. The company is partnering with New York City to support their building inspection process to help determine the ability of structures to take gas service. A team of National Grid community coordinators in the company’s Mobile Command Center will be distributing blankets, dry ice, and other necessities and providing information about the actions residents need to take to restore service.

For customers whose appliances and equipment were not affected by flooding, but have lost gas service, National Grid crews will be in the area to inspect company equipment and relight customer appliances where possible.

National Grid is working with area contractors to help provide resources to the region’s most affected and vulnerable residents. If customers have experienced flooding damage to their appliances they are required to have their affected equipment inspected and pressure tested by a qualified contractor before they can have gas service safely restored, or have the appliances replaced. Part of the inspection may include mandatory pressure testing prior to having gas service safely restored.

For all customers who have lost service, the labor intensive restoration process will require National Grid personnel to visit each individual customer, and if necessary, gain access to homes and businesses.

As colder weather arrives National Grid asks customers to stay safe. Only use safe alternative sources of heat. ?Children should not have access to portable heaters, electric or fuel powered. Do not burn anything in your home without providing good ventilation such as opening windows, doors and fireplace flumes. Do not use the kitchen oven or stove top to heat your home. This can be a fire hazard as well as a source of toxic fumes. Do not burn charcoal designed for barbecues indoors-not even in a fireplace or wood-burning stove. All heaters that run on fuel (kerosene, butane, oil) should be vented.

If customers smell natural gas they should call National Grid as soon as possible at the following numbers:

  • Brooklyn, Queens and Staten Island: 718-643-4050
  • On Long Island and the Rockaways: 1-800-490-0045

If you do not smell natural gas but have no gas service, please call:

  • Brooklyn, Queens and Staten Island: 718-643-4050
  • On Long Island and the Rockaways: 1-800-930-5003

About National Grid

National Grid (LSE: NG; NYSE:NGG) is an electricity and gas company that connects consumers to energy sources through its networks. The company is at the heart of one of the greatest challenges facing our society - to create new, sustainable energy solutions for the future and developing an energy system that underpins economic prosperity in the 21st century. National Grid holds a vital position at the center of the energy system and it ‘joins everything up’.

In the northeast US, we connect more than seven million gas and electric customers to vital energy sources, essential for our modern lifestyles. In Great Britain, we run the gas and electricity systems that our society is built on, delivering gas and electricity across the country.

National Grid delivers electricity to approximately 3.3 million customers in Massachusetts, New York and Rhode Island. It manages the electricity network on Long Island under an agreement with the Long Island Power Authority (LIPA), and owns over 4,000 megawatts of contracted electricity generation, providing power to over one million LIPA customers. It is the largest distributor of natural gas in northeastern U.S., serving approximately 3.4 million customers in New York, Massachusetts, and Rhode Island.

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