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National Grid Offers Customers Enhanced Electric Power Outage Reporting And Information Web Site

New Outage Central System Allows Customers See Real-Time Outage Totals, View Detailed Maps and Restoration Times

CONTACT: Deb Drew 508-389-2637

Dec. 21, 2009 – National Grid has launched “Outage Central,” the next generation of enhanced online storm and power interruption information systems, giving emergency service providers, state, county and municipal officials, customers and the general public more comprehensive and timely information about power outages and storm response than ever before.

“Outage Central,” the enhanced system, is accessible from any Internet-ready computer at . To view the system, simply choose your state on the “Outage Central” image or from the “Electricity” column in the regional list. Once you have selected a state, click on the “Outage Central” image to view a map of current outages as well as summarized information in text format. In addition, the “Outage Central” link is located in the top navigation of all regional National Grid electric web pages. Account information is not needed to see reported outages.

The system, which utilizes Microsoft Virtual Earth, provides an electronic map of National Grid’s electric service territory and indicates the location of individual power outages as well as estimated service restoration times. Icons are color coded to reflect the number of customers affected in each outage. Users can easily determine the impact a power outage may be having on their local communities, with the ability to zoom into a one-mile radius by region, county, town or village.

In addition, National Grid “Your Account” users now have the ability to report an outage and check the status of reported outages.

“National Grid has enhanced its web site in response to customer suggestions and inquiries,” said Christopher Root, senior vice president, Customer Operations. “During a storm or other widespread power outage, customers using battery-powered laptops, or their own computers from homes with generators, have come to rely on National Grid’s online resources to report power outages and provide the most up-to-date restoration information. Now, with ‘Outage Central’ information can be obtained easily with just the click of a mouse.”

These new features will join other web-based services already available to National Grid customers including: multiple online bill payment options, account status for single or multiple accounts, service activation or deactivation, customer contact information, meter reading submittals, energy efficiency programs, Budget Plan, Paperless Billing and more.

National Grid is an international energy delivery company. In the U.S., National Grid delivers electricity to approximately 3.3 million customers in Massachusetts, New Hampshire, New York and Rhode Island, and manages the electricity network on Long Island under an agreement with the Long Island Power Authority (LIPA). It is the largest distributor of natural gas in the northeastern U.S., serving approximately 3.4 million customers in Massachusetts, New Hampshire, New York and Rhode Island. National Grid also owns over 4,000 megawatts of contracted electricity generation that provides power to over one million LIPA customers.