How do I contact you? You can reach us in different ways:

By Email—visit Contact Us.

By Telephone

• Power Outages and Emergencies
  Phone: 1-800-465-1212
  
  

• Customer Service
  Phone: 1-800-322-3223
  Fax: 508-357-4730
  
  Hearing/Speech-Impaired Customers: 711
  Non-English-Speaking Customers: 1-800-322-3223
  Business Hours: Monday—Friday, 7:00 a.m. to 5:00 p.m.

• Credit and Collections issues
  Phone: 1-888-211-1313
• Business Hours: Monday—Friday, 7:00 a.m. to 9:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m.
  To make a payment over the phone, contact Western Union SpeedPay at 1-888-849-4310. Western Union will assess a charge for this service.
• Claims (For damage to a customer’s property)
  Phone: 1-781-907-3930
• Hazard Identification Hotline (When working near power lines or high voltage lines)
  Phone: 1-888-625-3723
• Specialized Commercial Group (Small business/commercial accounts)
  Phone: 1-800-322-3223
• Tree Trimming
  Phone:1-800-322-3223



• Dig Safe
  Phone: 1-888-DIG-SAFE (1-888-344-7233).
  Note: This is not a National Grid phone number.

By Mail National Grid
Customer Service Center
PO Box 960
Northborough MA 01532-0960