National Grid
Frequently Asked Questions: Energy Choice

How do I find a supplier? Lists of suppliers that are eligible to provide energy to customers in our service area are available by visiting Energy Supplier List. You are free to contact the suppliers to compare offers and make a choice.

Is it mandatory that I choose a different supplier? No. If you do nothing, we will continue to supply your energy and associated delivery services until you choose a competitive supplier.

If I do purchase my energy from another supplier, will I have to worry about the reliability of my energy service? No. Service quality and reliability should stay the same. You will continue to have access to our customer service representatives during business hours and our crews will still respond to emergencies and power outages.

Who do I call if there is an emergency? You will continue to call us in case of an emergency such as a power outage.

How will I be billed? It depends on the supplier you choose. You may receive two bills: one from us for the delivery of your energy, and another from your supplier for the energy itself. You may also have the choice of a single bill from us which will contain a separate line for supply charges.

Will I save money if I purchase my energy from a competitive supplier? Your savings will depend on several things:

  • How much you pay now for the energy you purchase.
  • How much energy you use.
  • Your agreement with the supplier.

Can a supplier turn off my service? No. Only we are authorized to connect or disconnect your service.

Once I choose another supplier, may I change back to you? Check the terms and conditions of the contract with your supplier. A customer who chooses to discontinue service with a supplier and wants to resume receiving energy from us can have the supplier return the account to us, or the customer may contact us directly to have the account returned to us.

How do I enroll in the program? You must contact a competitive energy supplier. If you and the supplier agree that you will buy your energy from them, they will then contact us to enroll your account.

If I have questions about my bill, whom do I call? If your questions relate to the delivery portion of the bill, please contact us. For questions about the supply portion of the bill, call the supplier at the number provided on your bill.

Important Considerations Should You Choose to Switch We cannot endorse suppliers or advise you to choose one over the other. However, if you are considering buying energy from someone other than us, make sure to get the following information from the supplier:

  • What is the term of the contract?
  • Are there minimum bill amounts?
  • Are the energy prices fixed, or will they change throughout the term?
  • Are there penalties for early termination of the contract?
  • Will the supplier bill you directly, or will charges be included in our bill?
  • What is included in the price per kWh?